Holiday Notice
All loans approved on August 29, 2008 will be funded on September 02, 2008.
Welcome to the CashNetUSA Careers Page
CashNetUSA is a leading online consumer lending company. CashNetUSA has experienced phenomenal growth since its inception and has accumulated exceptional knowledge and experience to professionally and effectively satisfy the needs of customers. Our mission is to become the premier financial services provider by delivering the most reliable, trustworthy, convenient, and quick solutions to our customers. CashNetUSA's core values emphasize "customer first" focus, ethics, compliance, innovation, talent development, and change advocacy.
The Company was founded in May 2004 by a dynamic management team with roots in Silicon Valley and Wall Street and has grown at a tremendous pace since inception. CashNetUSA currently provides short-term consumer financing solutions in over 27 states and continues to experience tremendous growth and profitability. We feel that we are the operational and technical leader of the online short-term lending industry and that we are in a great position to capitalize on our market position. With over 500,000 loans written to date, our loyal customers can certainly attest that we truly are standing behind our mission.
As of Sept. 18th 2006, CashNetUSA is a subsidiary of Cash America International. Cash America is a provider of specialty financial services to individuals in the United States with over 800 total locations. Cash America is the largest provider of secured non-recourse loans to individuals, commonly referred to as pawn loans, through 467 locations in 21 states under the brand names Cash America Pawn and SuperPawn. The Company also offers short-term cash advances in many of its locations including 291 locations that offer this service under the brand names Cash America Payday Advance and Cashland.
CashNetUSA offers an entrepreneurial environment and is a wonderful opportunity for growth and career advancement for talented professionals. We offer all our coworkers competitive compensation and a robust benefits program. The company is always searching for talented individuals. Our current job openings are listed below:
- Strategic Initiatives, Director
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- Reports to: VP of Strategic Development
- Department: Strategic Initiatives
- Location: Chicago, IL
• Oversee development of new products and expansion into new markets
• Lead internal cross-functional teams to deploy complex projects quickly and effectively
• Evaluate joint venture opportunities and other strategic partnerships
• Analyze business opportunities using both quantitative and qualitative assessment techniques
• Create, refine, test, and implement strategic plans for business development
• Improve strategy and marketing approaches through competitive research and analysis
• Create financial models of new products and markets in order to make strategic business decisions
• Build and manage a team of 1-3 Associates and Managers in Strategic Initiatives group
Required Qualifications:
• Undergraduate degree from a top-tier school with a minimum 3.5 GPA
• Ideal candidate will utilize a degree in Computer Science, Math, Electrical Engineering, Computer Engineering or related degree in order to evaluate and implement new business opportunities and make sound business decisions.
• MBA from a top 10 program
• 7+ years post-college experience in technology, finance, or consulting industries
• Excellent written and oral communication skills
• Demonstrated leadership and project management experience
• Experience with quantitative and analytical techniques
- Statistical Analyst
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- Reports to: Director of Advanced Analytics
- Department: Advanced Analytics
- Location: Chicago
Essential Function:
• Develop, enhance, and test the Company’s credit risk models for use in determining appropriate lending criteria and verification procedures.
• Develop, enhance, and test the Company’s fraud models.
• Develop models to optimize spend of marketing dollars.
• Conduct ad hoc analysis using statistical and financial tools to recommend risk management, marketing, and operational strategies.
• Communicate to senior management the insights gained through data analysis, through both presentations and write-ups of results and recommendations.
Required Qualifications:
• Ability to write customized SAS programs for meaningful data analysis
• Working knowledge of SQL.
• Advanced programming ability using SAS or other statistical software.
• Proficiency in spreadsheet applications and advanced use of statistical applications/databases.
• Advanced knowledge of statistical/econometric modeling techniques
• College degree in engineering, finance, mathematics, statistics, economics, or other business, engineering, or quantitative field. Advanced degree is a plus.
• Financial or high-tech industry experience with a record of accomplishment
• Knowledge of MS Excel
• Knowledge of general statistics concepts and statistical analysis
• High energy, team player, and creative thinker
• Maturity, good judgment, analytical skills, and hands-on technical skills
• Ability to identify non-obvious solutions to complex problems
- Collections Representative
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Essential Functions:
• Make outbound calls to customers or accept inbound calls from customers to arrange repayment plans.
• Verify account information and enter data into computer system.
• Meet or exceed collections performance targets on a regular basis.
• Perform other functions as assigned by management
Qualifications:
• High School diploma or GED
• Excellent communication and interpersonal skills
• Friendly, professional and persuasive phone presence
• Must be able to work independently as well as contribute to the overall success of the team
• Basic computer skills required (data entry, internet)
• Must have access to reliable transportation and be available to work evening hours and some weekends
• Ideal candidates will have between 2 and 4 years of professional work expertience.To complete our collector questionnaire and apply click here -> https://www.peopleanswers.com/pa/testPortalEntry.do?pc=669810
- Direct Marketing Manager
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- Reports to: Marketing Director
- Department: Marketing
- Location: Chicago, IL
• Coordinate and manage marketing campaigns through traditional and electronic channels
• Report quantitatively and qualitatively on the marketing function to management
• Analyze customer sales data and usage patterns
• Ensure marketing communications are coordinated, support marketing plan objectives
• Perform market research and competitor analysis
• Implement and execute on marketing policies and practicesRequired Qualifications:
• Bachelor’s degree in Marketing, Business, or related field
• 4-7 years experience and a demonstrated track of success
• Quantitative understanding
• Problem analysis and resolution at both a strategic and functional level
• Knowledge in strategic planning and marketing, business and market development, market research and planning, promotions/advertising
• Excellent interpersonal and communication skills including presentation skills
• Skilled in relationship management and ability to coordinate accounts
• Strong organizational skills
• Exceptional writing skills
• Highly self motivated
- Reports to: Marketing Director
- Customer Service Representatives
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Essential Functions:
• Answer all inbound calls from customers
• Follow-up on customer requests via phone and email
• Provide loan extensions according to company guidelines
• Process loan payments according to company guidelines
• Communicate with customers in real time via live chat program
• Adhere to all company policies, procedures, and practices. Perform other functions as assigned by management
Qualifications:
• High School diploma or GED
• Excellent communication and interpersonal skills
• Experience dealing with customer complaints
• Flexibility and ability to quickly adapt to change
• Must be able to work independently as well as contribute to the overall success of the team
• Basic computer skills required (data entry, internet)Must have access to reliable transportation and be available to work evening hours and some weekends.
- Traditional Marketing Associate
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- Reports to: Marketing Manager
- Department: Marketing
- Location: Chicago, IL
• Facilitate implementation of traditional marketing campaigns; TV, Radio, Print and outdoor advertisement
• Manage relationships with media buying agency and production facility
• Actively participate in buying and planning process
• Plan/Revise/Maintain all traditional marketing schedules.
• Manage budget and negotiate commissionable rates or lead prices
• Assist creative team in the execution of Marketing and Advertising objectives
• Ensure marketing communications are coordinated and cohesive, support marketing plan objectives
• Report quantitatively and qualitatively to management with on-going and post analysis reports
Qualifications:
• Bachelor’s degree in Marketing, Communications, Business or related field.
• 2+ years experience in media buying and or planning
• Strong organizational skills, time management and ability to multitask
• Highly self-motivated
• Problem analysis and resolution at both a strategic and functional level
• Technical skills in strategic planning and marketing, business and market development, market research, promotions/advertising
• Excellent interpersonal and communication skills including presentation skills
• Proficient in Microsoft Office (Excel, Power Point, Word)
• Multivariate Testing and Landing Page Optimization experience a plus.
• Creative development/messaging creation is a plus
• DRTV/Remnant TV purchasing experience is a plus
• Financial industry experience a plus
- Marketing Director
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- Reports to: VP of Marketing
- Location: Chicago, IL
- Department: Marketing
Essential Functions:
• Focus on execution of current marketing programs and driving new ROI based marketing initiatives from start to finish (throughout various mediums and distribution channels; online, traditional, affiliate, PR, etc…)
• Prepare, analyze, and develop weekly/monthly executive reporting
• Work with executive team to develop marketing plan in support of organizational strategy and objectives
• Ensure marketing communications are coordinated, support marketing plan objectives and meet organizational expenditure requirements
• Develop the company’s marketing function by building expertise and instituting systems that can track, measure and analyze performance
• Improve strategy and marketing approaches by overseeing market research and competitor analyses
• Lead and mentor a team of 2-4 Associates and Managers in the Marketing group
Qualifications:
• Bachelor’s degree in Marketing, Business or related field.
• 7+ years experience and a demonstrated track of success
• Background in online-driven marketing environment and general understanding of various online mediums (SEO, PPC, Leads, Opt-in Email Marketing, Affiliates, etc)
• Background in offline-driven marketing mediums (Direct Mail, TV, Radio and Outdoor Advertising)
• Demonstrated ability to lead people and get results through others
• Problem analysis and resolution at both a strategic and functional level
• Technical skills in strategic planning and marketing, business and market development, market research and planning, promotions/advertising
• Excellent interpersonal and communication skills including presentation skills
• Quantitative understanding as it relates to marketing
• MBA is a plus
- Reports to: VP of Marketing
- Business Analytics Associate
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- Reports to: Director of Business Analytics
- Department: Business Analytics
- Location: Chicago, IL
Essential Functions:
• Perform analysis (using SQL and Excel) using customer data to determine impact of changes to customer behavior and profitability.
• Conduct ad hoc analysis using statistical and financial tools to recommend risk management, marketing, and operational strategies.
• Communicate to senior management the insights gained through data analysis, through both presentations and write-ups of results and recommendations.
Required Qualifications:
• College degree in engineering, finance, mathematics, statistics, economics, or other business, engineering, or quantitative field.
• Financial or high-tech industry experience with a record of accomplishment
• Knowledge of MS Excel
• Knowledge of general statistics concepts and statistical analysis
• High energy, team player, and creative thinker
• Maturity, good judgment, analytical skills, and hands-on technical skills
• Ability to identify non-obvious solutions to complex problems
- Application Support Technicians
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Essential Functions:
• Contact potential customers who have registered on company website but have not completed a loan application
• Convert leads into completed loan applications according to company guidelines
• Adhere to all company policies, procedures, and practices. Perform other functions as assigned by management
Qualifications:
• High School diploma or GED
• Telemarketing or phone sales skills
• Excellent communication and interpersonal skills
• Flexibility and ability to quickly adapt to change
• Must be able to work independently as well as contribute to the overall success of the team
• Basic computer skills required (data entry, internet)
Must have access to reliable transportation and be available to work evening hours and some weekends
- Marketing QA Analyst
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- Report to: Marketing Manager
- Location: Chicago, IL
- Department: Marketing
• Work closely with the lead provider and Tech QA teams to research and resolve and audit lead delivery discrepancies
• Identify and clearly communicate problems, communicate specifications to development, and test to ensure fix is properly implemented
• Set up, troubleshoot and maintain test environments
• Monitor and troubleshoot data being posted to live server
• Maintain and monitor test accounts and test environment.
• Ability to clearly communicate and correspond with technology/development contact’s of outside vendors or partners
Qualifications:
• A degree in Computer Science, Engineering or relevant experience
• 2+ years work experience
• Excellent written and verbal communication skills with the ability to communicate on a technical and non-technical level
• Proficient in Microsoft Office, especially Excel; has worked with large amounts of data in Excel and has experience analyzing data using excel formulas
• Detail-oriented and accurate
• Ability to work in a fast-paced environment, handling multiple priorities
• Ability to work in a team environment and be open to change but at the same time be able to work independently
• Possesses good judgment and is committed to continuous process improvement.
• Understand the general concept of databases and feel comfortable with writing SQL queries against a database for analysis
• Ability to design and execute manual test plans is key
• Experience testing Web Applications is important
• Development experience, preferably in Ruby, C or C++ is a big plus
• Experience with PostgreSql is a big plus
- Operations Support Engineer
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- Reports to: Manager of Operations Support
- Department: Operations Support
- Location: Chicago, IL
A successful Operations Support Engineer should be able to communicate effectively at all levels and possess analytical reasoning skills necessary to troubleshoot data/application related issues. The data operations engineer must be flexible with his/her work schedule and be willing to be on call occasionally for problems that arise outside of his/her normal working hours.
Essential Functions:
• Interface with Operations QA group and remediate transactions using Ruby
console and/or SQL. Some samples of items that the Operations Support Engineer would be required to do are withdrawing improper loan extensions, ensuring returns from the bank are updated in the system properly, and cleaning up customer accounts.
• Assist the marketing team with various transactions: coupon updates, adding new lead provider vendors and adjusting lead tier cutoffs.
• Upon identification of a system bug, perform root cause analysis, recommend fix, document as required and work with Development to investigate and
resolve.
• Troubleshoot and resolve problems with SQL queries, scheduled jobs, and
reports.
• Assist users with SQL Manager and SQL queries.
• Respond in a timely manner to helpdesk tickets generated about operation systems issues.
Requirements:
• Strong written and verbal communication skills
• Scripting in languages such as bash, Perl, Ruby
• Programming in PL/pgSQL
• Bachelors degree in Computer Science or equivalent
• Ability to learn new technologies quickly
• Superior data analysis skills
• Detail oriented and have the ability to problem solve under tight time constraints
• Able to handle multiple tasks at the same time
• Flexible with work schedule
Environment:
• PostgreSQL 8 database on Linux
• Ruby/Rails web apps
We subscribe to a notion that great engineers are 300 times more productive
then average engineers. We are looking for a top-quality hacker: an expert
engineer with good design sense and desire to get things accomplished. If
you are bored of just a job, this may be the place for you.
- Reports to: Manager of Operations Support
- Technical QA Engineer
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- Reports to: QA Manager
- Department: Quality Assurance
- Location: Chicago, IL
• Analyzing business/functional requirements and use case documents
• Create/Update test cases based on new/updated functional requirements
• Estimating testing effort, analysis of change and initiating the scheduling of test phase tasks and dependencies
• Creating System Test Plans and Test Cases
• Setting up, troubleshooting and maintaining test environments
• Conducting System, Regression and Integration testing manually and through Automation tools
• Logging and tracking issues across the SDLC
• Provide reporting on testing results
Required Qualifications:
• At least 4-6 years of QA Experience
• A degree in Computer Science, Engineering or relevant experience
• Experience with Linux/Unix is a must
• Ability to design and execute manual test plans is key
• Experience testing Web Applications is important
• A deep understanding of relational databases and SQL is a must
• Experience with Automation tools is desired
• Development experience, preferably in Ruby, C or C++ is a big plus
• Experience with MySQL, PostgreSql is a big plus
• Experience with Watir, Selenium, and Perl are all a big plus
• Experience with banking or financial systems as well as understanding of accounting is a big plus
- Operations Quality Assurance, Associate
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- Report to: VP of Operations – Quality Assurance
- Department: Strategy & Operations
- Location: Chicago, IL
Essential Functions:
• Manage initiatives that focus on improving quality in our operations through process improvements or customer experience changes.
• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, make tradeoffs; balance business needs vs. technical constraints, ensure quality, and drive deployments.
• Drive quality assurance projects and build infrastructure to ensure continued compliance
• Run ad hoc projects that are often data intensive and require comfort with numbers
• Work with training to ensure that the call center is up-to-date on processes and to create training for new initiatives rolling out
Required Qualifications:
• Undergraduate degree from a top-tier school with at least 3.5 GPA.
• 1-3 years experience in the high-tech, finance or consulting industry.
• Minimum 1 year experience as project manager, operations manager or program manager (or rotation within a corporate management program).
• Excellent written and oral communication skills.
• High energy, team player, creative thinker, attentive to detail and strategic influencer.
• Demonstrated experience in working with broad cross-functional teams.
• Maturity, good judgment, negotiation skills, influence skills, analytical skills, leadership skills, and hands-on implementation skills.
Differentiating Factors:
• Undergraduate degree in process management or related business degree
• Proficiency with SQL, excel, and handling data
• Strong understanding of Internet, including delivering financial services through the Internet.
- Senior PostgreSQL Database Administrator
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- Reports to: Director of IT
- Department: IT Infrastructure
- Location: Chicago, IL
Responsibilities:
• Monitor production environment for performance and stability issues
• Analyze, recommend, and implement configuration and hardware changes
• Work with database architect and development team to improve database design
• Implement and maintain replication using Londiste
• Maintain PITR-based backup strategy
• Work with IT to ensure a high-availability environment
• Design, plan, and implement monitoring tools for usage by Operations
• Provide tier 2 support to OperationsRequirements:
• 5+ years of database administration including maintenance, schema and query design, and performance optimization
• Experience with high availability and load environments with large data volumes at multiple locations
• Experience implementing and maintaining managed production environments
• Experience with Londiste is a plus
• Experience with partitioned tables is a plus
• Strong written and verbal communication skills
• Scripting in languages such as bash, Perl, Ruby
• Programming in PL/pgSQL
• Bachelors degree in Computer Science or equivalent
Environment:
• PostgreSQL database on Linux
• Ruby/Rails web appsWe subscribe to a notion that great programmers are 300 times more productive then average programmers. We are looking for a top-quality hacker: an expert programmer with good design sense and desire to get things accomplished. If you are bored of just a job, this may be the place for you.
- System Administrator
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- Title: System Administrator
- Reports to: Director of IT Infrastructure
- Department: IT Infrastructure
- Location: Chicago, IL
Essential Function:
• Candidate will be working with team of developers and administrators guiding and building supporting infrastructure for complex web based applications
• Candidate will be involved in setting architectural direction and be responsible for implementing parts of the system
• Lead projects independently and work with other members of the team to ensure its success
• Establish a track record of leading projects, directing other team members on the projects and keeping projects on track
• Implement server farm best practices such as security, OS patching, networking, code deployment and configuration management
• Recognize and recommend new equipment to solve needs and to perform the necessary stress testing of the recommended equipment
• Analyze, recommend, and implement configuration and hardware changes
• Plan, manage, and execute large scale projects
• Troubleshoot, diagnose complex problems and to provide potential recommendations for resolution of issues
• Provide mentoring for other team members
• Support complex web-based applications
• Maintain a web farm in dot-com setting
• Provide tier 2 support to Operations
Required Qualifications:
• Experience with high availability and load environments with large data volumes at multiple locations
• Experience implementing and maintaining managed production environments
• Good understanding of networking including routing, VLAN, VPNs, etc.
• Experience with web development technologies and tools
• Supporting a large number of users in multiple locations a plus
• Good working knowledge of SQL a must
• PostgreSQL or other ‘real’ database experiences a major plus
• Established track of team leadership on projects
• Scripting in languages such as bash, Perl, Ruby
• Wizard at Unix shell scripting and expert at Unix command line
• Good understanding of inner workings of Microsoft operating systems, including techniques of remote administration and scripting
• Experience with Linux or flavors of Unix from perspective of system administration in production environment are required
• Experience with LDAP, Samba, Postfix, and related tools a plus
• Experience with Asterisk PBX or exposure to phone technologies a plus
• Good verbal and written communication skills are important
• Bachelors degree in Computer Science or equivalent
• 5+ years of UNIX system administration
Environment:
PostgreSQL 8 database on Linux – Debian/Ubuntu
Ruby/Rails web applications
- Product Management, Associate
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- Reports to: Director of Product Development
- Department: Product Development
- Location: Chicago, IL
Essential Function:
• Manage programs involving both technical and business teams, launching new products and managing enhancements for existing products.
• Use understanding of the software development process to identify and mitigate risks early in the product life cycle to ensure successful releases.
• Develop functional specifications for system enhancements and assist developers to craft creative and technically sound solutions to meet end-user needs.
• Work with the Quality Assurance team to ensure that requirements documentation can be easily translated into test plans, and ensure that proper testing plans have been completed.
• Facilitate implementation of new functionality through the development of training and appropriate documentation.
Qualifications:
• Undergraduate degree from a top-tier school with at least 3.5 GPA.
• 2-4 years experience in the high-tech, finance or consulting industry.
• Minimum 1 year experience as product manager, business analyst or program manager (or rotation within a corporate management program).
• Excellent written and oral communication skills.
• High energy, team player, creative thinker, and strategic influencer.
• Demonstrated experience in working with broad cross-functional teams.
• Maturity, good judgment, negotiation skills, influence skills, analytical skills, leadership skills, and hands-on implementation skills.
Differentiating Factors:
• Undergraduate degree in computer science or computer engineering a plus.
• Strong understanding of Internet, including delivering financial services through the Internet.
• Understanding of relational databases and SQL
- Sr. Software Engineer
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Department Overview: CashNetUSA prides itself on staying at the forefront of technology. Our R&D staff is extremely bright, a bit eccentric, allowed to "dabble," and extremely passionate for what they do. We believe that great programmers are 300 times more productive then average programmers. We are looking for a top-quality hacker: an expert programmer with good design sense and desire to get things accomplished. If you are bored of just a job, this may be the place for you.
- Reports to: VP, Research and Development
- Department: Research and Development
- Location: Chicago, IL
• Become an integral part of a team of developers building complex web based applications
• Contribute in architectural decisions and be responsible for implementing parts of the system
• Take on projects independently and ensure its success
• Work cross functionally to ensure smooth and accurate roll-out of new development
Required Qualifications:
• The ideal candidate will be fluent in Ruby as well as proficient with Ruby on Rails
• Given that these are new technologies, extensive experience developing web applications in Object-Oriented Perl, Python, or Java can be substituted as long as a strong desire to work in Ruby exists
• Experience in JavaScript and CSS is desirable as well as AJAX
• Experience with MySQL and/or PostgreSql
• Deep understanding of relational databases and SQL is a must
• Experience with Linux/Unix
• Bachelors degree in Computer Science, Engineering or relevant experience
- Loan Processing Representative
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Essential Functions:
• Process loan application submitted via company website
• Verify loan applicant information according to company guidelines
• Issue loans according to company guidelines
• Cross train in Customer Service for US and/or UK
• Adhere to all company policies, procedures, and practices
• Perform other functions as assigned by management
Qualifications:
• Must be able to work independently as well as contribute to the overall success of the team
• Basic computer and typing skills required (data entry, internet)
• Must have access to reliable transportation and be available to work evening hours and some weekends
• Previous loan processing experience desired
• Critical thinking-able to complete process in logical manner from start to finish
• High School diploma or GED
Physical Requirements:
• Ability to sit for long periods of time
• Ability to communicate with customers via phone and email
• Ability to operate a computer keyboard, mouse and telephone
- Report Engineer
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- Title: Report Engineer
- Reports to: Director of Business Analytics
- Department: Business Analytics
- Location: Chicago, IL
Essential Function:
• Develop, test, and maintain business critical reports, and complex queries.
• Proactively identify, develop and support system automation opportunities
• Research and recognize data issues and discrepancies
• Interact with application developers and business staff to understand and document requirements.
• Communicate data results and implications to project team
• Perform light DBA tasksRequired Qualifications:
• Fluency with ANSI SQL and PL/SQL. Familiarity with PostreSQL is preferred
• Advanced Excel proficiency
• Deep understanding of relational databases
• Strong interpersonal skills
• Strong verbal and written communication skills
• Experience working both independently and in a team-oriented, collaborative environment
• A prior position developing reports for banking or other financial institution is a big plus.
• Understanding of financial and accounting principles is critical to success in this position.
• A degree in Computer Science/Engineering or Finance/Accounting is desired.
• Organize and manage multiple concurrent tasks/duties
• Manage priorities to meet deadlines in a high-energy production environment
Our careers page is constantly being updated, so please check back with us frequently. Please send any general questions or comments to recruiting@cashnetusa.com. Thanks!
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